Visage Best Practices
Turning Diagnostics into Better Service
Biometrics to Better Service
The biometric signals generated by Visage AI are not just analysis results. They are tools to support customer service, organizing needs and translating them into a form that staff can easily propose.
This page introduces the best practices of "Diagnostic Results × Product Proposals" that can be used immediately on the shop floor.
💡Basic Steps for Utilization
- Review the "Show to Staff" screen together with the customer.
- Select the single easiest-to-communicate signal (item) from the display.
- Guide them in the order of Primary Proposal (1 item) → Bundle Proposal (1 item), allowing the service to proceed naturally.
Scenarios for Building Bundle Proposals
A.Personal Color × Lip Line
Customers looking for a lipstick
Personal Color + Lip Definition (Caution)
The direction of flattering colors is clear, but the lip contour tends to look soft, making the color impression somewhat blurred.
This lipstick matches your personal color perfectly and easily brightens your skin. Furthermore, lightly shaping the contour with a matching liner makes the color pop beautifully, giving a much more refined finish.
- 1[Primary]Lip Color
- 2[Bundle]Lip Liner / Lip Plumper
⚠️ Avoid (Caution in phrasing)
- ❌Your lip outline is weak.
- ✅Lightly shaping the contour will help the color look even more beautiful.
B.Bone Structure Impression × Under-Eye Clarity
Customers looking for base makeup or foundation
Archetype + Under-Eye Clarity (Caution)
The facial features are attractive, but dullness or darkness around the eyes may make the overall impression slightly heavy.
Your bone structure impression is very attractive. To further enhance it, organizing the brightness around the eyes first is more effective than layering foundation. Just by applying a thin layer of this concealer around the eyes, your whole face will appear much brighter.
- 1[Primary]Foundation / Makeup Base
- 2[Bundle]Concealer / Eye Care Serum
⚠️ Avoid (Caution in phrasing)
- ❌You have strong dark circles.
- ✅By lightly brightening the eye area, your overall impression will become much lighter.
C.Skin Uniformity × Facial Contrast
Customers seeking a refined look or wanting to change their impression
Skin Uniformity (Good) + Facial Contrast (Caution)
The base skin is even, but the overall facial shading is soft, which can make the impression appear somewhat flat.
Your skin uniformity is high, and the base is very beautiful. For clients like you, adding a touch of 'light and shadow' rather than layering colors makes it easier to create an impression. Simply placing a highlight high on your cheeks and lightly contouring your jawline will bring out a natural dimensionality.
- 1[Primary]Point Makeup / Base Finish
- 2[Bundle]Highlighter / Shading
⚠️ Avoid (Caution in phrasing)
- ❌Your face looks somewhat flat.
- ✅Adding a touch of light and shadow beautifully brings out dimensionality.
D.Future Care Navigation (Labs)
Repeat customers or those choosing routine items
Future Care Priorities (Top 3)
Current skin is stable. The engine surfaces areas that will have the most long-term impact based on preventive weighting.
Since your skin is in great condition, let's look at 'Future Care'. By focusing on [Item] now, you can best preserve your natural beauty for years to come. This [Product] is a perfect investment for that long-term confidence.
- 1[Primary]Core Preventive Serum
- 2[Bundle]High-Protection Day Cream
⚠️ Avoid (Caution in phrasing)
- ❌Your skin will have serious problems in 5 years if you don't start now.
- ✅Focusing on this now is the most effective way to preserve your natural beauty for the long term.
Hints for Store Managers: Implementation and Adoption
- Use "Show to Staff" as the starting point:
By asking the customer, "Could you show me this screen?", you can naturally create a hook for customer service. - Enforce "Guest Mode":
Make pressing the "Finish" button a routine for completing service. This ensures privacy and sets up for the next customer simultaneously. - Clarify the Escape Route:
If a customer declines to be photographed or retries fail continuously, swiftly switch to your standard consultation flow. Visage AI is an "auxiliary" tool for service, not a replacement for the hospitality of your staff.
📊Recommended KPIs for Tracking Success
To visualize the business impact of implementing Visage AI, we recommend tracking the following simple metrics on the shop floor:
- Bundle Rate for Target Categories (e.g., Lip color to Lip liner conversion)
- "Finish" Button Press Rate (Indicates successful completion of the consultation flow)
- Scenario Utilization Distribution (Tracking which scenarios are most frequently used)